New ReviewInc App Available on HootSuite

HootSuite Owl
ReviewInc’s industry leading monitoring capabilities are now available in HootSuite! ReviewInc supports over 200 popular review sites across over 100 countries, and organizes positive reviews for sharing on social media outlets. The ReviewInc app for HootSuite allows you to monitor multiple streams of reviews, engage with customers, and share positive testimonials of your business with your social networks via HootSuite.

Enhance Customer Engagement

Give recognition to your supporters; let your customers know that they’ve been heard and you appreciate their feedback. The ReviewInc app for HootSuite allows you to easily share all your online reviews across your social networks.

Create Social Buzz

If your location is getting a heap of positive reviews, it’s time to let the rest of the world know. Become the talk of the town by spreading the word through the words of your customers.

Are You a Social Media Manager?

With multiple account support, the ReviewInc app for HootSuite is a great tool for agencies and social media managers, who manage accounts on behalf of clients and other brands.

What Can We Do For Enterprises?

In one centralized platform, you can see all your company reviews segmented in every way possible with the filter options (i.e. international, national, regional, local, workflow state, share state, review site, keywords, etc.). With a large organizations, you can create an infinite number of sub-accounts with finely tailored access for your corporate, regional and in-store management.

If you’re already a HootSuite user, install the ReviewInc App in HootSuite.

or

Sign up for HootSuite and install the ReviewInc App

The app is free with your current ReviewInc subscription.

What is HootSuite?

HootSuite is a social relationship platform for businesses and organizations to collaboratively execute campaigns across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audiences, and distribute targeted messages using HootSuite’s unique social media dashboard. Streamline team workflow with scheduling and assignment tools and reach audiences with geo-targeting functionality. Invite multiple collaborators to manage social networks securely, plus provide custom reports using the comprehensive social analytics tools for measurement.

Key social network integrations include Facebook, Twitter, LinkedIn, and new Google+Pages, plus a suite of social content apps for YouTube, Flickr, Tumblr and more.

 

 

Review Site Series: 5-Star vs. Alternate Rating Scales

In this installment of our Review Site Series, we wanted to focus on the rating scales used by different review sites. Most review sites use a 5-Star rating scale, but others, such as Zagat use an alternate rating scale. (Zagat uses a 30-point scale.)

We at ReviewInc feel that having a scale other than the standard 5-Star rating scale can be a little confusing for consumers. People generally associate leaving reviews with a 5-Star system and it seems to be the simplest form of rating scale.

Interestingly enough, although Zagat operates on a 30-point scale, it’s still almost as if they operate on a 5-star scale.

Zagat Rating Scale

Essentially, ‘5 Stars’ would be “26-30 | Extraordinary to Perfection”, ‘4 Stars’ would be “21-25 | Very Good to Excellent”, ‘3 Stars’ would be “16-20 | Good to Very Good”, ‘2 Stars’ would be “11-15 | Fair to Good, and ‘1 Star’ would be “0-10 | Poor to Fair”.

Zagat, who was bought out by Google, used to aggregate its scores towards Google+ Local listings. However, Google has now switched back to the 5-Star rating scale.

Another example is a percentage rating scale used by sites such as Citysearch, which is determined by a simple ‘thumbs up’ or ‘thumbs down’. (Or a 2-point rating scale, if you will). While this scale is far more simple than the 5-point rating scale, it’s important to note that when you have a scale like this, it takes a lot of people to participate in order for the data to be truly meaningful.

Citysearch Rating Scale

What do you think? Do you think that a 5-Star rating scale is the best form of rating scale? What are others that you think are more beneficial or accurate? Let us know in the comments below!

Review Site Series: Review Minimum/Maximum Length

limits

This week we wanted to focus on the review minimum/maximum length imposed by review sites. Many review sites require a certain amount of characters before being allowed to post a review. Conversely, some review sites impose a maximum amount of characters that are allowed in a review.

For example, Yahoo! Movies requires a minimum of 400 characters before you can post a review. On the flip side of that, Foursquare only allows a maximum of 200 characters. It’s interesting to note that one review site’s maximum length is half that of another review site’s minimum length. Granted, it all depends on the review site’s nature of reviews. In this case, movie reviews generally would require more detail, whereas Foursquare check-ins encourage “tips” rather than actual full-length reviews.

We at ReviewInc feel that there are definitely pros and cons to both.

Review Minimum Length Pros:

-Prevents spam
-Forces reviewers to give a little more detail about their experience that in essence makes the review site more effective for consumers.

Review Minimum Length Con:

-Does not allow for legitimate reviewers who have very little to say about their experience to post a review.

Review Maximum length Pros:

-Prevents spam
-Makes it so that everyone is not posting lengthy novels about their experiences and every review is concise enough to be skimmed through quickly. Quality control, if you will.

Review Maximum length Con:

-Does not allow for legitimate reviewers who genuinely have a detailed description about their experience to go as in depth as they’d like about their experience.

What are your thoughts on review minimum/maximum word limits? What are some pros and cons of your own? Tell us in the comments below!

Review Site Series: Deceptive Advertising on Review Sites

Advertising

As we all know, advertising is what makes the web go ’round. But when can advertising become prohibitive?

Many review sites offer advertising packages to the businesses that have listings on their site. These advertising packages may include anything from top banner ads, side banner ads, and sometimes ads smack-dab in the middle of the page.

Many times, when you are searching for a business, you may find a highlighted business name just above the search results you are looking for. This may lead you to believe that this highlighted search result is the business you were looking for all along. I know that I have personally made that mistake a few times before.

citysearchads

At ReviewInc, we feel that placing an ad in the center of the business listing is a little distracting and misleading. When ads are placed on the top or sides, it is typically understood that they are advertisements. However, when they are included in search results or in the center of a business listing, it may lead the consumer to believe that the business associated with the ad is the one they were looking for initially. Smart if you think about it, but also somewhat deceptive.

So what are your thoughts on ad placement within a business listing on a review site? Do you think that it is bothersome or does it not really matter to you? Do you think that strategic ad placement is misleading or beneficial to businesses? Let us know in the comments below!

Review Site Series: Alternate Logins

Many review sites offer certain features to business owners and reviewers alike. At ReviewInc, one of our favorites is alternate logins. Alternate logins allow reviewers and business owners to log in to the review site using credentials from a different website such as Facebook, Twitter, Google+ and Yahoo!.

Since many people already have accounts with these popular websites, it makes it very convenient for them to quickly log in and access the full functionality of the review site without having to create an additional account on that review site. Or at the very least, it makes account creation for that website a little more simplified.

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Out of 170 review sites that we monitor, 89 support Facebook logins, 30 support Google logins, 16 support Yahoo! logins, 15 support Twitter logins, 8 support Windows logins and 6 support LinkedIn logins.

We feel this is a very important feature because people are more inclined to leave reviews on a review site when it is hassle-free. Any added steps could deter them from leaving a review altogether.

What are your thoughts? Do you think that alternate logins are a great feature? Let us know in the comments below!