Comcast to Allow Customers to Track and Rate Technicians

 

18099783_sComcast has never quite topped the list when it comes to excellent customer service. Horror story after horror story has surfaced as of late. Take this call, for example. But Comcast is making an effort to reconcile the previous bad-boy image that the public has of it. One of the ways it is doing this is by testing a feature that allows its customers the ability track and rate technicians anytime they have a scheduled appointment.

The new service is scheduled to begin the first set of trials in Boston this week. It will be available within Comcast’s MyAccount app, using push notifications to alert users of how far out the tech representative is from arriving. Contingent on the success of the first set of trials, this could become available sometime soon in your area.

It’s clear that Comcast has a long journey ahead of them in the way of customer service. But you know what they say, ““A journey of a thousand miles begins with one small step.”

In the meantime, small business owners could serve to benefit from our service that allows them to track their reputation online. Please give us a call at 877-9REVIEW or email us at support@reviewinc.com and we’d be happy to give you more information.

You’ve Just Been Yelped

Dimmi

You all are probably very familiar with the popular review site Yelp by now. The concept is fairly simple: you visit a business and you write a review about your experience. You can also add “tips” and photos if you’d like.

Yelp

But this experience is typically experienced only by the consumer, not the business owner. Well, what if it could go both ways?

Popular ride-sharing apps such as Lyft and Uber allow a two-way rating system: passengers leave ratings for their drivers, and drivers leave ratings for their passengers.

LyftUber

Wouldn’t that be great if all business owners could incorporate this into their business models? Well one restaurant reservation system based out of Sydney is certainly intent on trying.

Dimmi ResDiary, Australia’s version of OpenTable, gives participating restaurants the ability to track and rate customers’ dining ‘performance’. Everything from what they ordered, how much they tipped right down to any over-the-top requests they may have made while dining are all included in a diner’s profile. This gives any servers working that day the opportunity to appropriately prepare themselves for what kind of day they might have ahead of them.

The hope is that, “Diners will behave better, tip better, treat staff better. It will help improve the industry and may help the diner get that all important upgrade next time,” says Dimmi CEO, Stevan Premutico.

With access to this platform, each of the 2,500 member restaurants have the ability to inform the community at large about you. Little details such as if you prefer a window seat, whether you typically order appetizers or just go straight for the entrée, or even what you do for a living and whether you are attractive or not.

Google

Of course, this is nothing short of what any restaurant owner could potentially find out about you by performing a simple Google search.

At Eleven Madison Park, this is something that maître d’ Justin Roller does on a day-to-day basis, according to Grubstreet. Not only that, but, “I’m looking for chef’s whites and wine glasses,” he says, indicating that he’s especially on the lookout for undercover chefs and sommeliers.

ElevenMadisonPark

But having a diner profile on the site will likely at least eliminate the margin of error when searching for a particular diner, even if just by a little bit.

This is not unlike the story we posted a few weeks ago about a taxi driver leaving mean, if not downright cruel, reviews of his passengers to his Twiiter page.

So what do you think? Do you think you would be more inclined to behave better if you felt you were being ‘graded’ by your server? Or do you think you would be less inclined to a dine at a restaurant if you knew it was a participant in this program?

Consumers Now Able to Post Online Reviews to Better Business Bureau

BBB allows reviews

There are plethora of different review sites to choose from when searching for online reviews of businesses, but what many don’t realize is that you can’t actually leave reviews on all of them.

Many review sites often pull from other review sites (such as Bing pulling from Yelp) and in other cases, they simply just do not support review submission. Better Business Bureau was one of these review sites, but as of last month, no longer falls under this category; users are now able to leave reviews on the Better Business Bureau website.

Any new reviews posted will have no bearing on the overall rating of a business, but will be available for viewing on the business’s Better Business Bureau profile page.

Unlike many of the other review sites, the reviews will not be posted immediately, however. Business managers will have the opportunity to respond to the submitted reviews before they are posted, which is the sole reason for the delay. See video below for details:

“BBB Customer Reviews give people the option to praise businesses for admirable practices and services. They can also post neutral or negative responses,” said Carrie Hurt, President and CEO of Better Business Bureau, in a statement.

Press Release: “ReviewInc Conducts New Study Shedding Light on ‘Bias’ in Online Reviews”

Gallery

New Study on Online Reviews Reveals Significant Gap between Real and Perceived Business Ratings via PR Web July 23, 2013 A new study conducted by review management company, ReviewInc, exposes new insight into the potential “bias” in the ratings businesses … Continue reading